About

At FM Global, a Fortune 500 global insurance organization, I worked as an Experience Design Co-op focusing on information architecture and organizational research. My primary project involved "blueprinting"—documenting how information flowed across the organization to help leadership understand the system and guide designers on what information needed to be accessible where.

This meant conducting interviews throughout the organization, annotating transcripts to pull out relevant details, and synthesizing everything into a comprehensive diagram. I also worked with researchers and designers to create usability studies using UserTesting.

What I learned: The biggest takeaway from FM Global was that in UX, you have to work hard to define the problem before diving into solutions. The better you understand a problem, the better you can solve it. This taught me to slow down, do the research, and let the insights guide the design—not the other way around.

Started as a marketing intern for the Department of Electrical and Computer Engineering, then transitioned to designing for the entire college. My role involved bringing digital signage across departments up to university branding standards (departments had been creating wild, off-brand signage), and developing larger campaigns for the college.

Key project: Created the "Where Engineers Are Built" campaign—a college-wide signage initiative with variations like "Where Contractors Are Built" and "Where Innovators Are Built" tailored to specific departments. This involved a lot of stakeholder meetings, iterative feedback cycles, and refining designs until they aligned with both the vision and brand guidelines.

I also mentored students in a practicum class, serving as their design stakeholder. We met weekly to ideate, review work, and help them learn to design within brand constraints.

What I learned: This role taught me how to manage stakeholders with different mental models, iterate based on feedback, and execute designs that serve organizational goals—not just look good. It also reinforced that design is a conversation, not a dictation.